Incident Discovery Time: 11:57am on 02/02/2017 Time of Resolution: 12:56pm on 02/02/2017

Services Impacted: WebLogin-authenticated services

Description of Impact

Clients were experiencing intermittent authentication issues with Shibboleth across multiple services.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a job that started at 11:48 a.m. that was hanging all of the production Shibboleth servers. The job was stopped in order to restore service. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:57am on 02/02/2017 Services Impacted: WebLogin-authenticated services

Description of Impact

Clients are experiencing intermittent authentication issues with Shibboleth across multiple services.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 12:57am