Resolved: A large number of services, including Web Login, Web apps, Bb Learn, email, websites, BUworks and phones were unavailable.

A large number of services, including Web Login, Web apps, Bb Learn, email, websites, BUworks, phones and wireless in some areas were unavailable. After some time, most services came back online, but BUworks remained unavailable as well as wireless for some locations. Full service has been restored….

Resolved: Wireless and wired network is experiencing slow internet access to non-BU websites.

Wireless and wired network was experiencing slow internet access to non-BU websites. Full service has been restored….

RESOLVED: Latest Chrome update does not work with BUworks

Update 4/27/17:  The patching of the BUworks Central portal is complete.  As long as you have the latest version of Chrome (version 58) you should be able to use that to access BUworks once again. Please be advised that the latest version of Google Chrome, version 56.0.2924.76, does not work with the BUworks Central portal.  It will…

RESOLVED: Terrier Marketplace is currently unavailable.

Terrier Marketplace was unavailable. Full service has been restored.

Resolved: Concur clients may experience errors or slow processing when attempting to view or attach receipts.

Concur clients experienced errors or slow processing when attempting to view or attach receipts….

Announcing MathWorks Site License for MATLAB

We are delighted to announce Boston University has adopted the MathWorks Total Academic Headcount (TAH) site-wide license program giving BU students, faculty, staff, labs, and computing clusters unlimited access to software and licenses for MATLAB, Simulink, and 48 add-on products at no cost to individuals. If you are already set up to use MATLAB, you do not need to…

Resolved: Wireless (802.1x) issues have been reported at various locations on the Charles River Campus.

Wireless (802.1x) issues were reported at various locations on the Charles River Campus….

New Enhancements to BU’s MyPrint Service Are Live

Over intersession, IS&T put into place some new enhancements to BU’s MyPrint service. MyPrint is now easier to use, with more options, and best of all… it is more sustainable! MyPrint printers now have self-release functionality. Send your print job, go to your printer of choice, and swipe your Terrier Card. Your document will print…

Learn About What’s Going On in IS&T

IS&T’s Tech Times newsletter contains news and helpful tips for all members of the BU community. In our most recent publication faculty, staff and students will learn about the recent launch of our new Instructional Streaming Video Platform, an introduction to the new My BUworks mobile application, details on My CV, a scholarly data repository available to…

Desktop Backup & Restore Service Upgrade

On February 21, 2017, Code42 (Crashplan) public cloud will be upgrading their server software.  Backup client devices not running a minimum of version 4.5.x software may no longer be able to backup or restore from the Code42 public cloud as of February 21, 2017. Currently, new Crashplan client installs are deployed with the 4.5.x client…