Incident Discovery Time: 10:05am on 08/03/2016
Time of Resolution: 09:00am on 08/05/2016
Services Impacted: BUworks – Concur

Description of Impact

Some people were seeing a “concur imaging service unavailable” message when viewing receipts attached to expense report headers and line items. All other Concur functions were working as expected. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is under investigation.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:05am on 08/03/2016

Services Impacted: BUworks – Concur

Description of Impact

Some people are seeing a “concur imaging service unavailable” message when viewing receipts attached to expense report headers and line items. All other Concur functions are working as expected.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: This post will be updated when the issue has been resolved.