Resolved: Blackboard Learn is very slow to load or unavailable

Incident Discovery Time: 09:35am on 09/10/2015 Time of Resolution: 10:16am on 09/10/2015 Services Impacted: Blackboard Learn

Description of Impact

Blackboard Learn was very slow to load and coming up as unavailable for some clients. Also, “Module information is temporarily unavailable” was coming up for some clients who were able to access the system. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:35am on 09/10/2015 Services Impacted: Blackboard Learn

Description of Impact

Blackboard Learn is very slow to load and coming up as unavailable for some clients. Also, “Module information is temporarily unavailable” is coming up for some clients who are able to access the system.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 10:35am