Resolved: BU VPN access issue for Mac OS X clients

Incident Discovery Time: 03:00pm on 09/01/2015
Time of Resolution: 05:30pm on 09/08/2015
Services Impacted: VPN

Description of Impact

Clients were unable to access BU VPN using the built-in VPN settings on Mac OS X’s System Preferences.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is under investigation.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:00pm on 09/08/2015

Services Impacted: VPN

Description of Impact

Clients are unable to access BU VPN using the built-in VPN settings on Mac OS X’s System Preferences.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Clients can still access BU VPN using the instructions located under the section titled “Mac OS X (Intel)” here: http://www.bu.edu/tech/services/cccs/remote/vpn/use/

Next Update: Upon incident resolution