Resolved: Networking issues on Charles River Campus
Friday, September 4th, 2015
Incident Discovery Time: 08:37pm on 09/04/2015
Time of Resolution: 12:55am on 09/05/2015
Services Impacted: Wired Network, Wireless Network
Description of Impact
Clients on the Charles River Campus were unable to access some non-BU websites via the wired and wireless networks.
Incident Description and Resolution
IS&T teams have resolved the incident. Additional planned work by the vendor is expected to be completed later this morning.
Additional Information
The cause of this incident is under investigation.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 08:37pm on 09/04/2015
Update Time: 12:20am on 09/05/2015
Services Impacted: Wired Network, Wireless Network
Description of Impact
Clients on the Charles River Campus are unable to access some non-BU websites via the wired and wireless networks.
Current Status
IS&T teams continue to investigate with the Northern Crossroads (NoX) institutions of higher education and partner organizations.
Additional Information
The issue has been confirmed to affect a specific range of wireless and wired connections.
Next Update: Upon incident resolution.
Incident Discovery Time: 08:37pm on 09/04/2015
Update Time: 11:45pm on 09/04/2015
Services Impacted: Wired Network, Wireless Network
Description of Impact
Clients on the Charles River Campus are unable to access some non-BU websites via the wired and wireless networks.
Current Status
IS&T teams continue to investigate alongside peer institutions.
Additional Information
The issue has been confirmed to affect a specific range of wireless and wired connections.
Next Update: 12:45am
Incident Discovery Time: 08:37pm on 09/04/2015
Update Time: 10:45pm on 09/04/2015
Services Impacted: Wired Network, Wireless Network
Description of Impact
Clients on the Charles River Campus are unable to access some non-BU websites via the wired and wireless networks.
Current Status
IS&T teams have not yet identified the cause of this incident, but continue to investigate.
Additional Information
The issue has been confirmed to affect a specific range of wireless and wired connections.
Next Update: 11:45pm
Incident Discovery Time: 08:37pm on 09/04/2015
Update Time: 9:40pm on 09/04/2015
Services Impacted: Wired Network, Wireless Network
Description of Impact
Clients on the Charles River Campus are unable to access some non-BU websites via the wired and wireless networks.
Current Status
IS&T teams have not yet identified the cause of this incident, but continue to investigate.
Additional Information
The issue previously reported regarding the Thin Clients at Mugar Library isn’t a separate issue, but instead is believed to be caused by the network issues described above.
Next Update: 10:40pm
Previous Update
Incident Discovery Time: 08:37pm on 09/04/2015
Services Impacted: Thin Client Computing, Wired Network, Wireless Network
Description of Impact
Some clients on the Charles River Campus are currently experiencing issues connecting to wireless and wired networking. Clients at Mugar Library are having issues connecting to non-BU websites via the Thin Client computers.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 10:00pm