Incident Discovery Time: 11:00am on 03/25/2015
Time of Resolution: 10:28am on 03/27/2015
Services Impacted: Voice Mail

Description of Impact

Voice Mail indicator lights on desk phones were not accurately lighting up when clients had messages waiting. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:00am on 03/25/2015

Services Impacted: Voice Mail

Description of Impact

Voice Mail indicator lights on desk phones are not accurately lighting up when clients have messages waiting.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with vendor assistance.

Additional Information

All other Voice Mail functionality is working correctly. This is only affecting the Charles River Campus.

Next Update: Upon incident resolution