Resolved: Emergency IT Service Outage Saturday 3/14 11 PM to Sunday 3/15 8 AM

Wednesday, March 11th, 2015

Posted in General News, Incidents

Incident Discovery Time: 08:00am on 03/15/2015 Time of Resolution: 08:15am on 03/16/2015 Services Impacted: E-mail – Exchange

Description of Impact

This weekend’s enterprise-wide IT service outage extended past the 8:00 am and noon Sunday time-frames. Since that time, IS&T teams were working on bringing services back online.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

Wireless service was unavailable at several buildings on the Charles River Campus. This issue was likely caused by the planned service outage this weekend and was resolved this morning. MyFitRec is now available, possibly as a result of network service restoration this morning. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:00am on 03/15/2015 Services Impacted: E-mail – Exchange (mobile clients and OWA), myfitrec.bu.edu

Description of Impact

The enterprise-wide IT service outage extended past the 8:00 am and then noon time-frames. Since that time, IS&T teams have been working on bringing services back online.

Current Status

Access to Exchange mail via OWA (xmail.bu.edu and Mac OS X Outlook clients) and mobile devices has been restored. People may need to restart their desktops and laptops before attempting to access Exchange mail again.

IS&T teams will continue their work to bring myfitrec.bu.edu back online tomorrow morning.

Next Update: 010:30am on Monday, March 16th

Previous Update

Incident Discovery Time: 08:00am on 03/15/2015 Services Impacted: E-mail – Exchange (mobile clients and OWA), myfitrec.bu.edu

Description of Impact

The enterprise-wide IT service outage extended past the 8:00 am and then noon time-frames. Since that time, IS&T teams have been working on bringing services back online.

Current Status

Access to Exchange mail via OWA (xmail.bu.edu and Mac OS X Outlook clients) and mobile devices has been restored. People may need to restart their desktops and laptops before attempting to access Exchange mail again.

IS&T teams continue their work with the vendor to bring myfitrec.bu.edu back online.

Next Update: 09:00pm

Previous Update

Incident Discovery Time: 08:00am on 03/15/2015 Services Impacted: E-mail – Exchange (mobile clients and OWA), myfitrec.bu.edu

Description of Impact

The enterprise-wide IT service outage extended past the 8:00 am and then noon time-frames. Since that time, IS&T teams have been working on bringing services back online.

Current Status

Access to Exchange mail via OWA (xmail.bu.edu and Mac OS X Outlook clients) and mobile devices has been restored. People may need to restart their desktops and laptops before attempting to access Exchange mail again.

IS&T teams continue their work with the vendor to bring myfitrec.bu.edu back online.

Next Update: 08:00pm

Previous Update

Incident Discovery Time: 08:00am on 03/15/2015 Services Impacted: E-mail – Exchange (mobile clients and OWA), myfitrec.bu.edu

Description of Impact

The enterprise-wide IT service outage extended past the 8:00 am and then noon time-frames. Since that time, IS&T teams have been working on bringing services back online.

Current Status

Exchange mail via OWA (xmail.bu.edu and Mac OS X Outlook clients) and mobile devices as well as myfitrec.bu.edu are still unavailable. Next Update: 07:00pm

Previous Update

Incident Discovery Time: 08:00am on 03/15/2015 Services Impacted: E-mail – Exchange (mobile clients and OWA), myfitrec.bu.edu

Description of Impact

The enterprise-wide IT service outage extended past the 8:00 am and then noon time-frames. Since that time, IS&T teams have been working on bringing services back online.

Current Status

Exchange mail via OWA (xmail.bu.edu and Mac OS X Outlook clients) and mobile devices as well as myfitrec.bu.edu are still unavailable. Next Update: 06:00pm

Previous Update

Incident Discovery Time: 08:00am on 03/15/2015 Services Impacted: E-mail – Exchange (mobile clients and OWA), myfitrec.bu.edu

Description of Impact

The enterprise-wide IT service outage extended past the 8:00 am and then noon time-frames. Since that time, IS&T teams have been working on bringing services back online.

Current Status

Exchange mail via OWA (xmail.bu.edu and Mac OS X Outlook clients) and mobile devices as well as myfitrec.bu.edu are still unavailable. Next Update: 05:00pm

Previous Update

Incident Discovery Time: 08:00am on 03/15/2015 Services Impacted: E-mail – Exchange (mobile clients and OWA), myfitrec.bu.edu

Description of Impact

The enterprise-wide IT service outage extended past the 8:00 am and then noon time-frames. Since that time, IS&T teams have been working on bringing services back online.

Current Status

All services, with the exception of Exchange mail via OWA (xmail.bu.edu and Mac OS X Outlook clients) and mobile devices as well as myfitrec.bu.edu have been restored. Next Update: 04:00pm

Previous Update

Incident Discovery Time: 08:00am on 03/15/2015 Services Impacted: E-mail – Exchange (mobile clients and OWA), MyPrint, myfitrec.bu.edu

Description of Impact

The enterprise-wide IT service outage extended past the 8:00 am and then noon time-frames. Since that time, IS&T teams have been working on bringing services back online.

Current Status

All services, with the exception of Exchange mail via OWA (xmail.bu.edu) and mobile devices, MyPrint and myfitrec.bu.edu have been restored. Next Update: 03:00pm

Previous Update

Update: BUworks is back online. MyPrint is being brought back online.

Update: BU services including Exchange (Desktop client only – no mobile client or xmail.bu.edu), BU websites, Blackboard Learn and Service Now are coming back online.

The Quest App portal and BUworks portal are still offline.

Emergency repairs are necessary to address a steam pipe rupture in Buick Street that damaged a bundle of optical communication cables in conduit serving the IS&T Data Center at 881 Commonwealth Ave. As a result, institution-wide IT services will be unavailable from 11 PM Saturday 3/14 through 8 AM Sunday 3/15. Many of the major enterprise services impacted are highlighted below. We’ve targeted 11 PM Saturday 3/14 through 8 AM Sunday 3/15 after prior consultation with unit/department administrators.

Major Services Impacted:

  1. Student Information Systems (including The Links)
  2. BUworks SAP
  3. Authentication Services (Weblogin, Shibboleth, Shibboleth2, Kerberos)
  4. Directory Services (AD, Online Directory [ph])
  5. Virtual Server Hosting & Management
  6. Reporting & Analytics
  7. Web Sites & ServiceNow
  8. Research Administration (Kuali Coeus)
  9. Email & Calendaring (Exchange & BU Google Mail)
  10. Storage & Backup
  11. Classroom Technology (Echo360)
  12. Auxiliary Services (FitRec, Parking, Housing, Vending)
  13. Conferencing
  14. Mathematical & Scientific Software (MATLAB, Mathematica, MAPLE, Lumerical, Abaqus, Intel Compilers, SPLUS)
  15. Collaboration & Social Media (SharePoint)
  16. Printing
  17. Voice Mail

We regret any inconvenience this outage may cause and appreciate your patience while we make required repairs.