Resolved: Access to BUworks Central & BU Google Mail affected – workaround available

Incident Discovery Time: 08:00am on 02/27/2015
Time of Resolution: 09:57am on 02/27/2015
Services Impacted: BUworks Central, BU Google Mail, Broadcast Mail, Qualtrics, RIMS, Academic Data Warehouse, bu.edu, and BU Library search

Description of Impact

Clients were unable to access BUworks Central and BU Google Mail using addresses that they normally use. Broadcast Mail, Qualtrics, RIMS, Academic Data Warehouse, bu.edu, and BU Library search were also unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a failed disk array.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:00am on 02/27/2015

Services Impacted: BUworks Central, BU Google Mail, Broadcast Mail

Description of Impact:
Clients may be unable to access BUworks Central and BU Google Mail using addresses that they normally use. See Additional Information below for a workaround. Broadcast Mail, Qualtrics, RIMS, Academic Data Warehouse, bu.edu, and BU Library search are also unavailable. Other services may be affected and will be posted here as they’re identified.

Additional Information:
BUworks is available by going directly to https://ppo.buw.bu.edu with a web browser.
BU Google Mail is available by going directly to https://mail.google.com/a/bu.edu