Incident Discovery Time: 12:00pm on 12/10/2013
Time of Resolution: 12:45am on 12/11/2013

Services Impacted: BUworks (SAP)

Description of Impact

BUWorks Terrier Marketplace was unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The vendor resolved the issue and the catalog connection has been restored.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:00pm on 12/10/2013

Services Impacted: BUworks (SAP)

Description of Impact

BUWorks Terrier Marketplace is currently unavailable.

Current Status

BUWorks Terrier Marketplace remains unavailable.

Additional Information

BUWorks Technical continues to work with the vendor on resolving the issue. This post will be updated at 9:00 am on Wednesday, December 11th or sooner if resolved earlier.

Next Update: 09:00am – Wednesday, December 11th

Previous Update

Incident Discovery Time: 12:00pm on 12/10/2013

Services Impacted: BUworks (SAP)

Description of Impact

BUWorks Terrier Marketplace is currently unavailable.

Current Status

The vendor has made some changes to improve performance but has not restored the full functionality. Catalog connection is still down at this point.

Next Update: 05:30pm

Previous Update

Incident Discovery Time: 12:00pm on 12/10/2013

Services Impacted: BUworks (SAP)

Description of Impact

BUWorks Terrier Marketplace is currently unavailable.

Current Status

BUWorks Terrier Marketplace is still unavailable.

Additional Information

BUWorks Technical is expecting the next update from the vendor at 4:00pm.

Next Update: 04:15pm

Previous Update

Incident Discovery Time: 12:00pm on 12/10/2013

Services Impacted: BUworks (SAP)

Description of Impact

BUWorks Terrier Marketplace is currently unavailable.

Current Status

BUWorks Technical is currently working on it.

Next Update: 02:30pm