Resolved: Exchange e-mail may be unavailable on Blackberry devices
Thursday, February 9th, 2012
Incident Discovery Time: 03:00pm on 02/09/2012
Time of Resolution: 06:00am on 02/10/2012
Services Impacted: Email – Exchange
Description of Impact
Some clients using Blackberry mobile devices with Exchange email did not be receive new messages. Clients were still be able to make and receive calls or text messages.
Incident Description and Resolution
IS&T teams have resolved this incident.
Additional Information
The Blackberry Enterprise Service was restarted.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 03:00pm on 02/09/2012
Services Impacted: Email – Exchange on Blackberry devices
Description of Impact
Clients using Blackberry mobile devices with Exchange email may not be receiving new messages. Clients will still be able to make and receive calls or text messages.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
This post will be updated once the incident has been resolved.