Resolved: Exchange e-mail may be unavailable on Blackberry devices

Incident Discovery Time: 03:00pm on 02/09/2012
Time of Resolution: 06:00am on 02/10/2012
Services Impacted: Email – Exchange

Description of Impact

Some clients using Blackberry mobile devices with Exchange email did not be receive new messages. Clients were still be able to make and receive calls or text messages.

Incident Description and Resolution

IS&T teams have resolved this incident.

Additional Information

The Blackberry Enterprise Service was restarted.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:00pm on 02/09/2012

Services Impacted: Email – Exchange on Blackberry devices

Description of Impact

Clients using Blackberry mobile devices with Exchange email may not be receiving new messages. Clients will still be able to make and receive calls or text messages.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

This post will be updated once the incident has been resolved.