Incident Discovery Time: 07:50am on 09/24/2011
Time of Resolution: 12:20pm on 09/24/2011

Services Impacted: Email – ACS, Email – Exchange

Description of Impact

Incoming email delivery was severely degraded, but was not completely unavailable. This meant that messages sent from non-BU email senders were not being delivered to BU email addresses in a timely manner.

Incident Description and Resolution

IS&T teams have restored incoming email delivery to normal capacity.

Previous Update

11:25am on 09/24/2011

Incoming email delivery continues to be degraded, but capacity is being restored and service is improving.

IS&T teams continue to work toward a resolution.

Next Update: 12:25pm

Previous Update

10:25am on 09/24/2011

Incoming email delivery continues to be severely degraded, but is not completely unavailable.

IS&T teams continue to work toward a resolution.

Next Update: 11:25am

Previous Update

09:25am on 09/24/2011

Incoming email delivery may be severely degraded, but is not completely unavailable.

IS&T teams have identified the cause of the incident and are working toward a resolution.

Next Update: 10:25am

Previous Update

Incident Discovery Time: 07:50am on 09/24/2011

Services Impacted: Email – ACS, Email – Exchange

Description of Impact

Incoming email relay servers are currently unavailable. This means that messages sent from non-BU email senders are not currently being delivered to BU email addresses.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 09:25am