Incident Discovery Time: 12:33am on 08/29/2011
Time of Resolution: 08:40am on 08/29/2011

Services Impacted: Echo360 – Classroom Recording Service, The Links, Other – see description

Description of Impact

IS&T was alerted to an issue by various servers. Services like the Links (Student link, Faculty link, etc), BU Maps, Search, Exchange syncing to mobile devices and streaming videos (Echo360, Blackboard Vista, Blackboard Learn and BUniverse) were affected.

Incident Description and Resolution

IS&T teams have resolved the incident.

Previous Update

8/29/2011 at 8:30 am

All services have been restored with the exception of Echo360 streaming video.

IS&T Teams continue to investigate.

Next Update: 9:33 am

Previous Update

Incident Discovery Date: 8/29/2011
Incident Discovery Time: 12:33 am

Access to BU Links has been restored. There was a previous issue with Exchange linking to mobile devices which has been resolved.

Real Server, Flash Server and AFS appear to continue to have some issues. Streaming video to BUniverse and the Blackboard Vista LMS is back down.

IS&T Teams continue to investigate.

Next Update 8:33 am

Previous Update

Incident Discovery Date: 8/29/2011
Incident Discovery Time: 12:33 am

Access to BU Links has been restored. There was a previous issue with Exchange linking to mobile devices which has been resolved.

Real Server, Flash Server and AFS appear to continue to have some issues. Streaming video to BUniverse and the Blackboard Vista LMS is back down.

IS&T Teams continue to investigate.

Next Update 7:33 am

Previous Update

Incident Discovery Date: 8/29/2011
Incident Discovery Time: 12:33 am

Access to BU Links has been restored. There was a previous issue with Exchange linking to mobile devices which has been resolved.

Real Server, Flash Server and AFS appear to continue to have some issues though streaming video has been restored to BUniverse and the Blackboard Vista LMS.

IS&T Teams continue to investigate.

Next Update: 6:33 am

Previous Update

Incident Discovery Date: 8/29/2011
Incident Discovery Time: 12:33 am

Access to BU Links has been restored. There was a previous issue with Exchange linking to mobile devices which has been resolved.

Real Server, Flash Server and AFS appear to continue to have some issues though streaming video has been restored to BUniverse and the Blackboard Vista LMS.

IS&T Teams continue to investigate.

Next Update: 5:33 am

Previous Update

Incident Discovery Tate: 8/29/2011
Incident Discovery Time: 12:33 am

Access to BU Links has been restored. There was a previous issue with Exchange linking to mobile devices which has been resolved.

Real Server, Flash Server and AFS appear to continue to have issues.

IS&T Teams continue to investigate.

Next Update: 4:33 am

Previous Update

Incident Discovery Date: 8/29/2011
Incident Discovery Time: 12:33 am

Access to BU Links has been restored. There was a previous issue with Exchange linking to mobile devices which has been resolved.

Real Server, Flash Server and AFS appear to continue to have issues.

IS&T Teams continue to investigate.

Next Update: 3:33 am

Previous Update

Incident Discovery Date: 8/29/2011
Incident Discovery Time: 12:33 am

Access to BU Links appears to be restored. There was a previous issue with Exchange linking to mobile devices which appears to be resolved.

Real Server, Flash Server and AFS appear to continue to have issues.

IS&T Teams are investigating to see if any more services are affected.

Next Update: 2:33 am

Previous Update

Incident Discovery Date: 8/29/2011
Incident Discovery Time: 12:33 am

Access to BU Links is currently unavailable. Attempting to access will result in a “Forbidden…” error message.

IS&T Teams are investigating to see if any more services are affected.

Next Update :1:33 am