Resolved – Service-impacting Incident: blackboard.bu.edu Currently Unavailable
Wednesday, November 10th, 2010
Start Time: 2010/11/10 12:17 PM
End Time: 2010/11/10 12:55 PM
Services Impacted: Blackboard at blackboard.bu.edu
Description of Impact: Service unavailable.
Incident Description and Resolution: Blackboard database and software
services were restarted to reestablish service.
Additional Information: Disk space has returned to normal levels. Root
cause is determined to be a bug that caused a rapid use of available
disk space since the Sunday time change.
*** Previous Update ***
Start Time: 2010/11/10 12:17 PM
Services Impacted: Blackboard at blackboard.bu.edu
Description of Impact: Service unavailable.
Current Status: Blackboard is unresponsive again. We are restarting the
database, which was intentionally not restarted with Blackboard service
was restarted previously. A likely root cause related to disk space is
being investigated.
Next Update: 1 hour (1:35 PM)
*** Previous Update ***
Start Time: 2010/11/10 11:21 AM
End Time: 2010/11/10 11:58 AM
Services Impacted: Blackboard at blackboard.bu.edu
Description of Impact: Service unavailable.
Incident Description and Resolution: Blackboard services were restarted
to reestablish service.
Additional Information: Investigation into root cause continues.
*** Previous Update ***
Start Time: 2010/11/10 11:21 AM
Services Impacted: Blackboard at blackboard.bu.edu
Description of Impact: Service unavailable.
Current Status: Blackboard is unresponsive. We are investigating the cause.
Next Update: 12:45 PM