Resolved – Service Impacting Incident: Filemaker service currently unavailable
Thursday, November 29th, 2012
Filemaker service has been restored….
Resolved: Service Impacting Incident: Voicemail access needs work-around
Thursday, November 29th, 2012
Clients were able to leave a voice mail, but the voice mail recipient needed to use a work-around in order to retrieve that voice mail. The work-around is no longer needed and voice mails can be accessed in the regular fashion….
Still using acs-smtp.bu.edu to send mail?
Wednesday, November 28th, 2012
It’s time to update your SMTP setting! If you still have your mail or device configured to send mail with the “acs-smtp.bu.edu” setting, it’s time change to the more modern service. Please make sure that all mail clients and devices are, instead, configured to use smtp.bu.edu. This setting should be used with authenticated SSL (port…
Join us for a presentation by Advanced Micro Devices (AMD)
Wednesday, November 28th, 2012
The GPU@BU community and Silicon Mechanics, Inc. would like to invite you to a talk and discussion led by members of the Advanced Micro Devices (AMD) technical team. AMD is a leading semiconductor design company that manufactures computer processors, accelerators, and graphics technologies which are used in everything from game consoles to supercomputers…
BU Today Features the MGHPCC
Tuesday, November 27th, 2012
On Friday, November 16, 2012, the Massachusetts Green High Performance Computing Center officially opened for business. Learn more in the recent BU Today article and elsewhere in the media…
Resolved: Service Impacting Incident – WebLogin and services that use Shibboleth Authentication are currently unavailable
Monday, November 26th, 2012
Clients were receiving a “time out” error message when logging into any BU Service that utilized Shibboleth authentication. Service has been restored….
BUworks – Firefox 17 ESS & MSS issues
Monday, November 26th, 2012
Services Impacted: BUworks (SAP) Description of Impact Clients using Firefox 17 may have issues using certain functions of BUworks Employee Self-Service (ESS) and Manager Self-Service (MSS) functions. Current Status Until Firefox releases an update that solves the problem, Windows users should access BUworks (SAP) with Internet Explorer OR downgrade Firefox to an earlier version. Mac…
BUworks will be unavailable November 21 at 7 PM through November 25
Wednesday, November 21st, 2012
The BUworks (SAP) system will not be available starting at 7:00 pm on Wednesday, November 21 through 6:00 pm on Sunday, November 25, while SAP Support Packs are installed. …
Client Support Specialist Phil Berenz interviewed on Fox 25 about the Climb for CP
Wednesday, November 21st, 2012
Phil Berenz, a Client Support Specialist at the IT Help Center and founding member of theClimb for Cerebral Palsy was recently interviewed on Fox 25…
BUworks – Open Enrollment web browser issue
Monday, November 19th, 2012
Incident Discovery Time: 10:30am on 11/20/2012 Services Impacted: BUworks (SAP) Description of Impact Some clients may receive a “critical error” when attempting to access BUworks Employee Self-Service Open Enrollment information. Incident Description and Resolution If you are experiencing this issue, please contact the IT Help Center at ithelp@bu.edu. You may also contact HR regarding open…