Resolved: BUworks was unavailable and returning an expired certificate error when logging in.

Monday, October 9th, 2023

BUworks is unavailable and returning an expired certificate error when logging in.

Resolved: Multiple Blades in VCenter Reporting as Unresponsive.

Tuesday, September 5th, 2023

Multiple Blades in VC06 were reporting as unresponsive….

Duo was experiencing access issues.

Monday, August 21st, 2023

The vendor resolved the incident….

Resolved: Multiple Blades in VCenter Reporting as Down and Unpingable

Thursday, August 17th, 2023

There was a critical issue with multiple blades in VCenter. These blades were reporting as down. We were actively working to resolve this issue and provided updates as soon as possible….

Resolved: Network Outage at 808 Comm Ave, 2nd Floor (Suite 255)

Wednesday, August 16th, 2023

A report was received from the client indicating that they were unable to detect the eduroam or 802.1x networks on their devices. It appeared that other individuals in their offices were also encountering the same issue….

Resolved: Add-in Error Loading Duo Prompt in Outlook Add-ins

Tuesday, August 15th, 2023

Clients who used Outlook for Windows Add-ins that authenticated with Shib/Duo ran into an add-in error message. This was most prevalent with the Zoom scheduling add-in due to its frequent usage, but we generalized this to an underlying issue with Duo Universal and WebView2….

Resolved: We are experiencing access issue with some BUworks Employee Self-Service sections

Monday, August 14th, 2023

We are experiencing access issue with some BUworks Employee Self-Service sections…

Resolved: Links Unavailable

Tuesday, August 1st, 2023

The Links were intermittently unavailable….

Resolved: Access to software.bu.edu is unavailable.

Wednesday, July 19th, 2023

Access to software.bu.edu is unavailable.

Resolved: Delay in Active Directory (AD) Synchronization Impacting Office 365 Functions.

Wednesday, July 12th, 2023

We are currently facing a delay in synchronizing Active Directory (AD) from our on-premises system to Microsoft Office 365 servers. This delay is affecting various functions, including password changes and the provisioning of O365 accounts….