Resolved: Due to an Active Directory sync issue, signing into some BU services are currently unavailable.
Cisco Finesse portal outage. IS&T is currently working with the vendor….
CrowdStrike update & security brief
Thanks to a huge effort by the IT Help Center and our local IT Partners, swift and significant progress has been made to rectify the effects of the outage at Boston University. However, as it typically happens with major global events, threat actors have jumped on the opportunity, leveraging the chaos. Dozens of domains referencing…
Windows Computers Blue Screening or Stuck at Recovery Due to CrowdStrike Update – Steps to Resolve Issue
Windows computers are blue screening and when rebooted loop back to the bluescreen due to a CloudStrike file update.
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Resolved: Power out at several locations on campus
Incident Discovery Time: 03:15pm on 07/11/2024 Incident Resolution Time: 4:30pm on 7/11/2024 Services Impacted: Infrastructure Description of Impact Several locations on campus lost power. Current Status Currently, it is known that BUA, the IT Help Center, 930/940 Comm Ave have all regained power.SAR also lost power earlier, but it has since returned. —-Previous—– Incident Discovery…
Resolved: Power Outage in South Campus causing Network Outage for Certain Buildings
Eversource reported a power outage in South Campus that lasted through 8:30pm on 6/30/24….
Resolved: New VPN Connections not Initiating
Clients reported issues connecting to BU VPN. Impacted clients were unable to connect, and received a timeout error. …
Resolved: Access Issues with Outlook on the Web
Incident Discovery Time: 09:14am on 06/12/2024 Time of Resolution: 11:54am on 06/12/2024 Services Impacted: Infrastructure, ADFS Authentication Issues Description of Impact Issue: Trouble with authenticating through External ADFS, despite On-prem ADFS working fine. Incident Description and Resolution IS&T teams have resolved the incident. The affected server was brought back online. Additional Information The cause of…
Power Outage: Central/East Campus
Incident Discovery Time: 10:55am on 06/03/2024 Services Impacted: Utility Power Description of Impact A power outage is effecting central and eastern parts of campus. Boston University Management is working with Eversource to restore power to the affected area. Please avoid the area until further notice. More information will be provided as it becomes available. For…
SnapLogic integrations are failing
Incident Discovery Time: 02:00pm on 05/31/2024 Time of Resolution: 12:15am on 06/01/2024 Services Impacted: Integration Services Description of Impact SnapLogic integrations that have a component running on the on-premises Groundplex servers are failing due to a connectivity error reaching the SnapLogic control plane. This impacts several batch integrations. Incident Description and Resolution IS&T teams and…
Resolved: Kaltura Service Outage
Kaltura Service Outage…