Incident: TerrierWeb Unavailable

Friday, August 16th, 2024

TerrierWeb, which provides access to Terrier Card photo uploads, and other services, is unavailable….

Resolved: FacultyLink / FacultyStaff Link Unavailable

Thursday, August 15th, 2024

Clients attempting to access FacultyLink or Faculty/Staff Link are encountering a UISCGI error message after authentication….

Resolved Guest WiFi: Intermittent Connectivity

Friday, August 9th, 2024

Connectivity to the Guest WiFi was intermittently unavailable….

Resolved: Microsoft Teams Images not loading

Tuesday, August 6th, 2024

Some users were unable to send or receive images in Microsoft Teams. Users might receive the error message ‘Failed to open an image’….

Resolved: Wireless Network Issue Affecting Graduation Housing

Friday, August 2nd, 2024

Wireless Network Issue Affecting Graduation Housing. …

Resolved: Active Directory Sync Issue Affecting Access to Some BU Services

Wednesday, July 31st, 2024

Active Directory Sync Issue Affecting Access to Some BU Services

Resolved: Broadcast email outage.

Monday, July 29th, 2024

Broadcast email outage….

Resolved: Due to an Active Directory sync issue, signing into some BU services are currently unavailable.

Friday, July 26th, 2024

Cisco Finesse portal outage. IS&T is currently working with the vendor….

CrowdStrike update & security brief

Thursday, July 25th, 2024

Thanks to a huge effort by the IT Help Center and our local IT Partners, swift and significant progress has been made to rectify the effects of the outage at Boston University. However, as it typically happens with major global events, threat actors have jumped on the opportunity, leveraging the chaos. Dozens of domains referencing…

Windows Computers Blue Screening or Stuck at Recovery Due to CrowdStrike Update – Steps to Resolve Issue

Friday, July 19th, 2024

Windows computers are blue screening and when rebooted loop back to the bluescreen due to a CloudStrike file update.