Resolved: The authentication services were slow and could fail when trying to access BU systems.

Monday, January 22nd, 2024

The authentication services were slow and could fail when trying to access BU systems.

IT Admin Toolbox Errors – Learning Management Systems

Thursday, January 11th, 2024

Incident Discovery Time: 01:20pm on 01/11/2024 Services Impacted: Learning Management Systems Description of Impact We are experiencing intermittent 504 errors when attempting to access the IT Admin Toolbox. Current Status IS&T teams are investigating the issue….

Network Services: Multiple buildings without power/networking

Wednesday, January 10th, 2024

Incident Discovery Time: 10:00am on 01/10/2024 Services Impacted: Network Services Description of Impact Multiple buildings have been reported to be without power and/or networking. Possibly related to the weather. Current building affected: SAR, 621 Comm., 141 Bays. Current Status IS&T teams are currently working to resolve the issues. Next Update: 12:00pm…

Resolved: Wireless and wired networking is unavailable on parts of the Charles River Campus.

Wednesday, January 3rd, 2024

Wireless and wired networking is unavailable on parts of the Charles River Campus….

Resolved: Power outage in the Shared Computing Cluster

Monday, December 18th, 2023

At 9:15 am power was restored to the SCC racks. RCS Systems Team successfully restored SCC operations by 10:15 am….

Resolved: Adobe License Tool malfunction

Monday, December 18th, 2023

Affected clients were corrected in the AdobeCC License tool and notified of the correction via email….

Resolved: Incident: MyBUIdentity unavailable

Saturday, December 16th, 2023

MyBUIdentity is currently experiencing a service disruption….

Resolved: Integration Services Incident Impacting Data Loads

Thursday, December 14th, 2023

There was a degradation in underlying integration services for BU. …

Resolved: Network Service restored at 725 Comm Ave – CAS Bldg

Wednesday, December 6th, 2023

Client reported WiFi and wired Network outage on CAS building. The network issue is resolved, and the services are restored.

Resolved: Issue with Employee Data Entries Disappearing in BUWorks after Saving

Monday, December 4th, 2023

Issue with Employee Data Entries Disappearing in BUWorks after Saving is resolved.