RESOLVED: Error Establishing DB Connection on WordPress Sites
We Encountered Error Establishing DB Connection on WordPress Sites…
RESOLVED: We are currently experiencing an issue with some access and authentication services. You may not be able to access some systems.
We are currently experiencing an issue with some access and authentication services. You may not be able to access some systems….
Upcoming Enhancements to Zoom Recording Storage and Management
Upcoming Enhancements to Zoom Recording Storage and Management Starting Sunday, March 16th, we are introducing several enhancements designed to improve Zoom cloud recording storage and management. These changes provide greater flexibility and control in managing your recordings. ENHANCEMENTS Extended Storage Duration: Zoom cloud recordings and AI summaries will now be stored for up to one…
RESOLVED: Pardee School Calendar Issue
Pardee School Calendar Issue…
RESOLVED: CDS Calendar Outage – Investigation in Progress
CDS Calendar Outage – Investigation in Progress…
Important Changes to Duo TODAY!
February 4, 2025: Boston University is no longer supporting text message or phone call options for Duo Multi-Factor Authentication (Duo MFA). Going forward, Duo Push via the Duo Mobile App will be the primary method for authentication. What This Means for You: If you’re already using Duo Push, no action is needed — everything will continue as…
Resolved: Issues with Fall 2024 course evaluation reports (Blue)
Reports within Blue (Course Evaluation tool) were unavailable for some clients for Fall 2024 course evaluations….
RESOLVED : bi.bu.edu website not responding
Incident Discovery Time: 12:51pm on 01/02/2025 Time of Resolution: 03:06pm on 01/02/2025 Services Impacted: Websites Description of Impact bi.bu.edu website was either not responding, or giving an error. Incident Description and Resolution IS&T teams have resolved the incident by rebooting a server. If you continue to have issues, please contact the IT Help Center. Previous…
RESOLVED: IS&T Hosted Filemaker Server not available
Incident Discovery Time: 09:25am on 01/02/2025 Time of Resolution: 09:59am on 01/02/2025 Services Impacted: IS&T Hosted FileMaker Server Description of Impact FileMaker Server was unavailable Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be incorrect entry of server into a non-license compliance state….
IT Help Center Support Availability During Intersession
Please note that all IT Help Center locations will be closed during Intersession from Saturday, December 21st through Wednesday, January 1st. We’re still here to assist you! Here’s how you can reach us: Email: Contact us at ithelp@bu.edu. TechWeb: Use the green GET HELP button on TechWeb or submit a request through our web contact…