Resolved: Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster.

Saturday, October 14th, 2023

Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster….

Resolved: SailPoint is unavailable. This will affect password resets and other account processes.

Wednesday, October 11th, 2023

SailPoint is unavailable. This will affect password resets and other account processes.

Resolved: Some BU units that use automated call routing cannot receive calls.

Tuesday, October 10th, 2023

Some BU units that use automated call routing cannot receive calls.

Resolved: BUworks was unavailable and returning an expired certificate error when logging in.

Monday, October 9th, 2023

BUworks is unavailable and returning an expired certificate error when logging in.

Resolved: Degree Advice Unavailable

Friday, September 22nd, 2023

Degree Advice was unavailable for a period of about 30 minutes this evening….

Resolved: Campus Wide Internet Outage

Friday, September 22nd, 2023

Boston University experienced a campus-wide internet outage today across both the Charles River Campus and BUMC. Services are now restored restored, however there is an expected delay in email delivery through approximately 2:00pm EST 9/22/2023….

Resolved: Multiple Blades in VCenter Reporting as Unresponsive.

Tuesday, September 5th, 2023

Multiple Blades in VC06 were reporting as unresponsive….

Duo was experiencing access issues.

Monday, August 21st, 2023

The vendor resolved the incident….

Resolved: Multiple Blades in VCenter Reporting as Down and Unpingable

Thursday, August 17th, 2023

There was a critical issue with multiple blades in VCenter. These blades were reporting as down. We were actively working to resolve this issue and provided updates as soon as possible….

Resolved: Network Outage at 808 Comm Ave, 2nd Floor (Suite 255)

Wednesday, August 16th, 2023

A report was received from the client indicating that they were unable to detect the eduroam or 802.1x networks on their devices. It appeared that other individuals in their offices were also encountering the same issue….