RESOLVED: ‘504 bad gateway’ error when trying to access Cisco/Service Now

Incident Discovery Time: 12:45pm on 02/25/2026 Time of Resolution: 01:42pm on 02/25/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

‘Bad Gateway’ error trying to access systems.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be shibboleth servers in unhealthy state. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:45pm on 02/25/2026 Services Impacted: Network Services

Description of Impact

‘Bad Gateway’ error trying to access systems via VPN.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 02:10pm