Incident Discovery Time: 08:00am on 12/07/2025 Time of Resolution: 10:11am on 12/07/2025 Services Impacted: Remote Access Services

Description of Impact

The Bomgar remote access tool was unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a vendor issue. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:46am on 12/07/2025 Services Impacted: Remote Access Services

Description of Impact

The Bomgar remote access tool is unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. The vendor has been engaged. Next Update: Upon Resolution.