Incident Discovery Time: 07:27am on 10/03/2025 Incident Resolution Time: 12:25pm on 10/06/2025 Services Impacted: Teaching & Learning Technologies

Description of Impact

Approximately 21-27 card swipe readers were offline Friday morning.

Current Status

The vendor has remediated all the rooms.

Incident Discovery Time: 07:27am on 10/03/2025 Services Impacted: Teaching & Learning Technologies

Description of Impact

Approximately 21-27 card swipe readers were offline this morning.

Current Status

The vendor has remediated all but 2 Cummington Ave and 5 Commonwealth Ave rooms:
CUMM-126D
CUMM-119
COMM-522
COMM-B12
COMM-208A (CGS Depot)
COMM-331 (GSU BOOTH)
COMM-B50

Additional Information

These last rooms will likely not be remediated until Monday. A server room in ENSA was also affected, but that door has since been fixed.
Next Update: upon resolution, Monday.

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Incident Discovery Time: 07:27am on 10/03/2025 Services Impacted: Teaching & Learning Technologies

Description of Impact

Approximately 21-27 card swipe readers are offline this morning, which is affecting LETS’ ability to retrieve equipment from their storage closets.

Current Status

The contracted vendor is onsite and investigating.

Additional Information

This may be related to a firmware update that happened last night. Next Update: 12:30pm