Incident Discovery Time: 09:20am on 04/04/2022
Time of Resolution: 03:25pm on 04/04/2022
Services Impacted: Identity & Access Management (IAM)

Description of Impact

Clients who attempted to update email forwarding preferences or their name in the directory change entry tool were encountering an error message: “An Internal Error has occurred”.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:20am on 04/04/2022

Services Impacted: Identity & Access Management (IAM)

Description of Impact

Clients attempting to update email forwarding preferences or their name in the directory change entry tool are encountering an error message: “An Internal Error has occurred”.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

There are no current workarounds for this issue.

Next Update: Upon Resolution