Incident Discovery Time: 12:25am (corrected) on 01/25/2026 Time of Resolution: 02:50pm on 01/25/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Clients were unable to reset their passwords, unlock their accounts or make changes to their personal information because the link, bu.edu/mybuaccount, was not loading. Similarly, the Service Desk was unable to approve password resets or look up account information for clients who request assistance.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a change made this morning. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:55am on 01/25/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Description of Impact Clients are unable to reset their passwords, unlock their accounts or make changes to their personal information because the link, bu.edu/mybuaccount, is not loading. Similarly, the Service Desk is unable to approve password resets or look up account information for clients who request assistance.

Current Status

IS&T teams are working on this issue and estimate that the problem will be resolved in the next couple of hours. Next Update: 03:30pm

Previous Update

Incident Discovery Time: 08:55am on 01/25/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Clients are unable to reset their passwords, unlock their accounts or make changes to their personal information because the link, bu.edu/mybuaccount, is not loading. Similarly, the Service Desk is unable to approve password resets or look up account information for clients who request assistance.

Current Status

IS&T teams are working on this issue and estimate that it will be resolved between 2 3pm today. Next Update: 02:00pm

Previous Update

Incident Discovery Time: 08:55am on 01/25/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Clients are unable to reset their passwords, unlock their accounts or make changes to their personal information because the link, bu.edu/mybuaccount, is not loading. Similarly, the Service Desk is unable to approve password resets or look up account information for clients who request assistance.

Current Status

IS&T teams are waiting for a previously scheduled long data process to complete before they can fix this issue, so the mybuaccount page might be out of service for a few hours. Next Update: 12:00pm