Incident Discovery Time: 08:44am on 01/08/2026 Time of Resolution: 01:43pm on 01/08/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Multiple systems had login issues.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a Change implemented earlier today. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:44am on 01/08/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Multiple systems have login issues.

Current Status

The issue has been fixed, and syncing is in progress. Systems access will return as and when each group is restored. Next Update: 03:30pm

Previous Update

Incident Discovery Time: 08:44am on 01/08/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Multiple systems have login issues.

Current Status

The issue has been fixed, and syncing is in progress. Systems access will return as and when each group is restored. Next Update: 02:30pm

Previous Update

Incident Discovery Time: 08:44am on 01/08/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Multiple systems have login issues.

Current Status

The issue has been fixed, and syncing is in progress. Systems access will return as and when each group is restored. Next Update: 01:30pm

Previous Update

Incident Discovery Time: 08:44am on 01/08/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Multiple applications have login issues.

Current Status

The issue has been fixed, and syncing is in progress. Systems access will return as and when each group is restored.

Additional Information

TerrierGPT is available now, as is Cisco Finesse. BU-managed Macs may get a pop-up asking for a Password sync. This can be ignored. Next Update: 12:30pm

Previous Update

Incident Discovery Time: 08:44am on 01/08/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Multiple applications, e.g. Telephone Services (Cisco Finesse) and TerrierGPT

Current Status

The issue has been fixed, and syncing is in progress. Application access will return as and when each group is restored.

Additional Information

TerrierGPT should be available now. Next Update: 11:30am

Previous Update

Incident Discovery Time: 08:44 am on 01/08/2026 Services Impacted: Multiple applications, e.g. Telephone Services (Cisco Finesse) and TerrierGPT

Description of Impact

Issues logging into applications

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 10:30am