Archive for December, 2025

Please note that all IT Help Center locations will be closed during Intersession from Saturday, December 20th, through Sunday, January 4th. We’re still here to assist you! Here’s how you can reach us: Email: Contact us at ithelp@bu.edu. TechWeb: Use the green GET HELP button on TechWeb or submit a request through our web contact…

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Incident Discovery Time: 08:00am on 12/07/2025 Time of Resolution: 10:11am on 12/07/2025 Services Impacted: Remote Access Services Description of Impact The Bomgar remote access tool was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor issue. If you continue to…

Incident Discovery Time: 06:12pm on 12/06/2025 Time of Resolution: 09:31am on 12/07/2025 Services Impacted: Assessment Systems Description of Impact People trying to access Blue, the course evaluation system, were getting an error message. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be SAP…

Please be advised that BUworks Finance, Human Resources, and Procurement services will have scheduled downtime beginning at 6:00 pm on Friday, December 5, 2025, through 2:00 pm on Sunday, December 7, 2025. This is necessary to perform updates to the BUworks platform. Please plan for this outage accordingly. During this time, all BUworks services will…

Incident Discovery Time: 05:28pm on 12/01/2025 Time of Resolution: 10:45am on 12/04/2025 Services Impacted: WebCAMP/Redcap Applications Description of Impact WebCAMP Production instance very slow, with several users receiving “504 Gateway Timeout” errors. RedCap application slow or not available. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident…

Incident Discovery Time: 12:05pm on 12/01/2025 Time of Resolution: 11:12am on 12/03/2025 Services Impacted: Websites Description of Impact Public attempts to access shield.bu.edu are unsuccessful. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a DNS issue. If you continue to have issues,…

Incident Discovery Time: 11:16am on 12/01/2024 Time of Resolution: 01:47pm on 12/01/2024 Services Impacted: Blue Course Evaluation Tool Description of Impact Some people were encountering an Internal Error when trying to use the tool. Incident Description and Resolution IS&T teams have resolved the incident. The cause of this incident was determined to be a networking…