Incident Discovery Time: 11:02am on 11/19/2025
Time of Resolution: 08:17pm on 11/19/2025

Services Impacted: Telephone Services

Description of Impact

There were reports of intermittent call failures for inbound calls to BU physical phones (Webex based phone lines are not be impacted). Callers would get a busy signal, call failure message, or when the call was answered the receiver heard a busy signal.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:02am on 11/19/2025

Services Impacted: Telephone Services

Description of Impact

There are reports of intermittent call failures for inbound calls to BU physical phones (Webex based phone lines are not be impacted). Callers will get a busy signal, call failure message, or when the call is answered the receiver hears a busy signal.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor.

Additional Information

If these behaviors are encountered, re-calling the phone number can be successful.

Next Update: Upon Resolution