Incident Discovery Time: 07:23am on 09/10/2025 Time of Resolution: 11:32am on 09/10/2025 Services Impacted: Learning Management Systems

Description of Impact

Multiple integrations within Blackboard were not working, e.g. Kaltura, ECHO360, book publisher content, turnitin.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a global outage with Blackboard. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:23am on 09/10/2025 Services Impacted: Teaching & Learning Technologies

Description of Impact

Multiple integrations within Blackboard are not working, e.g. Kaltura, ECHO360, book publisher content, turnitin.

Current Status

Educational Technology are working with the Vendor on this issue. Next Update: 11:45am

Previous Update

Incident Discovery Time: 07:23am on 09/10/2025 Services Impacted: Teaching & Learning Technologies

Description of Impact

Multiple integrations within Blackboard are not working, e.g. Kaltura, ECHO360, book publisher content, turnitin.

Current Status

Educational Technology are working with the Vendor on this issue.

Additional Information

Next Update: 11:45am

Previous Update

Incident Discovery Time: 07:23am on 09/10/2025 Services Impacted: Teaching & Learning Technologies

Description of Impact

Videos (via the Kaltura application) give an error message then clicked on in Blackboard.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 09:45am