Archive for September, 2025

Updates in Blackboard, pertaining to course creations, add/drops into course sites, and creation of new Blackboard accounts was delayed as a result of a sync issue between Campus Solutions and Blackboard….

Incident Discovery Time: 04:00pm on 09/21/2025 Services Impacted: Auxiliary Systems Description of Impact Clients are receiving an error when trying to access http://myfitrec.bu.edu Error: 502 – Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you are looking for, and it cannot be…

Clients encountered an error message when attempting password resets via https://www.bu.edu/myaccount….

There is an issue with the synchronization of the Campus Solutions to the Blackboard environment.
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Multiple integrations within Blackboard are not working, e.g. Kaltura, ECHO360, book publisher content, turnitin.
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Incident Discovery Time: 08:07am on 09/09/2025 Time of Resolution: 08:38pm on 09/09/2025 Services Impacted: Network Services Description of Impact Resident/Guest WiFi down in Multiple Xfinity Managed Wifi Locations Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be an area-wide Comcast outage. If you…

Incident Discovery Time: 02:02pm on 09/08/2025 Time of Resolution: 12:30am on 09/09/2025 Services Impacted: Campus Safety Services Description of Impact Changes made in CCure were not replicating to SQL, and clients could not connect to the SQL SVR. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident…

There was an issue with the synchronization of the Campus Solutions to the Blackboard environment.
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