Incident Discovery Time: 03:48pm on 05/02/2025 Time of Resolution: 06:20pm on 05/02/2025 Services Impacted: Infrastructure

Description of Impact

A power outage has occurred starting at 15:48 due to a manhole explosion at 1165 Commonwealth Avenue. This outage is currently impacting the following locations:

• 975 Commonwealth Avenue (CA) – Kennel Club

• 949 Commonwealth Avenue (CA) – Raising Cane’s

• 975 Commonwealth Avenue (CA) – Playwright Bar & Grille

• 32 Harry Agganis Way – Boston University Police Department (BUPD)

Incident Description and Resolution

The network services affected by the Commonwealth Ave power outage (resulting from the ~15:48 EDT manhole incident) have been recovered and are operational.

Additional Information

The cause of this incident was determined to be manhole explosion. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:48pm on 05/02/2025 Services Impacted: Infrastructure

Description of Impact

A power outage has occurred starting at 15:48 due to a manhole explosion at 1165 Commonwealth Avenue. This outage is currently impacting the following locations:

• 975 Commonwealth Avenue (CA) – Kennel Club

• 949 Commonwealth Avenue (CA) – Raising Cane’s

• 975 Commonwealth Avenue (CA) – Playwright Bar & Grille

• 32 Harry Agganis Way – Boston University Police Department (BUPD)

Current Status

There is currently no Estimated Time of Restoration (ETR) available. This issue is external and outside of our direct control. We are monitoring the situation and will provide updates as they become available from the utility company. Next Update: 06:00pm