Incident Discovery Time: 08:30am on 12/10/2024 Time of Resolution: 12:45am on 12/10/2024 Services Impacted: Assessment Systems, Blue portal

Description of Impact

Blue course evaluations disappearing from the portal

Incident Description and Resolution

IS&T teams have resolved the incident. The cause has been addressed by manually updating the relevant data sources, and the necessary adjustments have been made within the Blue project.

Additional Information

The cause of the P2 was the SIS integration run (I0213 Explorance Blue) last night. The run failed to complete successfully, so the file linking students to courses was incomplete; this in turn caused students to be unlinked from their courses. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:30am on 12/10/2024 Services Impacted: Assessment Systems, Blue portal

Description of Impact

We have received multiple reports of evaluations not appearing on the Blue portal.

Current Status

IS&T teams have identified the root cause of the recent issue as a problem with the MyBU integration run. Our team is currently working to resolve the issue and implement the necessary corrections.

Next Update: IS&T will continue to monitor the situation and provide updates as progress is made.

Previous Update

Incident Discovery Time: 08:30am on 12/10/2024 Services Impacted: Assessment Systems, Blue portal

Description of Impact

We have received multiple reports of evaluations not appearing on the Blue portal. The IS&T teams are investigating. Update to follow.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.