RESOLVED: BU Blackboard Learn site – Performance issue – US East region

Sunday, September 22nd, 2024

Posted in Educational Technology, General News, Incidents

Incident Discovery Time: 05:27pm on 09/22/2024 Time of Resolution: 03:15am on 09/23/2024 Services Impacted: Learning Management Systems, BU Blackboard Learn site

Description of Impact

Multiple reports had come in from students and professors regarding issues accessing assignments across all courses in Questrom. This issue was impacting their ability to complete and manage coursework.

Incident Description and Resolution

From: https://status.blackboard.com/
    Product Learn – Performance issue – US East region
    – RESOLVED – This incident has been resolved and it was observed that clients are operating normally. Sep 23, 03:15 EDT
    – Monitoring – We have deployed some further fixes and are seeing improvements. We are continuing to monitor for any further issues. Sep 23, 02:07 EDT
    – Update – Several of the affected systems have recovered and work continues with the remaining environments that are still experiencing performance degradation. Sep 23, 2024 – 00:47 EDT
    – Update – Our engineering team is looking into the issue and trying to find a solution. As we make progress, we’ll update this page. Sep 22, 2024 – 23:11 EDT
    – Update – Our dedicated team is already actively addressing the performance issue, We are employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. We will provide the next update by 11:00 PM ET. Sep 22, 2024 – 21:43 EDT
    – Update – Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 60 minutes or as soon as more information becomes available. Sep 22, 2024 – 20:26 EDT
    – Update – Our engineers are continuing to work towards a fix for this performance issue. At this time, clients may still see slowness while accessing the application. We will provide another update within 30 minutes or as soon as more information becomes available. Sep 22, 2024 – 19:42 EDT
    – Identified – Several of the affected systems have recovered and work continues with the remaining environments that are still experiencing performance degradation. Sep 22, 2024 – 19:09 EDT
    – Investigating – A sub-set of systems in the US East region are facing performance issues. Our teams are currently investigating this. Sep 22, 2024 – 18:40 EDT
    – Components affected: Degraded Performance Americas – Learn – SaaS (US)
If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 05:27pm on 09/22/2024 Services Impacted: Learning Management Systems, BU Blackboard Learn site

Description of Impact

Multiple reports have come in from students and professors regarding issues accessing assignments across all courses in Questrom. This issue is impacting their ability to complete and manage coursework.

Current Status

From: https://status.blackboard.com/
    Product Learn – Performance issue – US East region
    – Update – Several of the affected systems have recovered and work continues with the remaining environments that are still experiencing performance degradation. Sep 23, 2024 – 00:47 EDT
    – Update – Our engineering team is looking into the issue and trying to find a solution. As we make progress, we’ll update this page. Sep 22, 2024 – 23:11 EDT
    – Update – Our dedicated team is already actively addressing the performance issue, We are employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. We will provide the next update by 11:00 PM ET. Sep 22, 2024 – 21:43 EDT
    – Update – Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 60 minutes or as soon as more information becomes available. Sep 22, 2024 – 20:26 EDT
    – Update – Our engineers are continuing to work towards a fix for this performance issue. At this time, clients may still see slowness while accessing the application. We will provide another update within 30 minutes or as soon as more information becomes available. Sep 22, 2024 – 19:42 EDT
    – Identified – Several of the affected systems have recovered and work continues with the remaining environments that are still experiencing performance degradation. Sep 22, 2024 – 19:09 EDT
    – Investigating – A sub-set of systems in the US East region are facing performance issues. Our teams are currently investigating this. Sep 22, 2024 – 18:40 EDT
    – Components affected: Degraded Performance Americas – Learn – SaaS (US)
Next Update: (Based on the vendor page)

Previous Update

Incident Discovery Time: 05:27pm on 09/22/2024 Services Impacted: Learning Management Systems, BU Blackboard Learn site

Description of Impact

Multiple reports have come in from students and professors regarding issues accessing assignments across all courses in Questrom. This issue is impacting their ability to complete and manage coursework.

Current Status

From: https://status.blackboard.com/
    Product Learn – Performance issue – US East region
    -Update – Our engineering team is looking into the issue and trying to find a solution. As we make progress, we’ll update this page. Sep 22, 2024 – 23:11 EDT
    – Update – Our dedicated team is already actively addressing the performance issue, We are employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. We will provide the next update by 11:00 PM ET. Sep 22, 2024 – 21:43 EDT
    – Update – Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 60 minutes or as soon as more information becomes available. Sep 22, 2024 – 20:26 EDT
    – Update – Our engineers are continuing to work towards a fix for this performance issue. At this time, clients may still see slowness while accessing the application. We will provide another update within 30 minutes or as soon as more information becomes available. Sep 22, 2024 – 19:42 EDT
    – Identified – Several of the affected systems have recovered and work continues with the remaining environments that are still experiencing performance degradation. Sep 22, 2024 – 19:09 EDT
    – Investigating – A sub-set of systems in the US East region are facing performance issues. Our teams are currently investigating this. Sep 22, 2024 – 18:40 EDT
    – Components affected: Degraded Performance Americas – Learn – SaaS (US)
Next Update: (Based on the vendor page)

Previous Update

Incident Discovery Time: 05:27pm on 09/22/2024 Services Impacted: Learning Management Systems, BU Blackboard Learn site

Description of Impact

Multiple reports have come in from students and professors regarding issues accessing assignments across all courses in Questrom. This issue is impacting their ability to complete and manage coursework.

Current Status

From: https://status.blackboard.com/
    Product Learn – Performance issue – US East region
    – Update – Our dedicated team is already actively addressing the performance issue, We are employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. We will provide the next update by 11:00 PM ET. Sep 22, 2024 – 21:43 EDT
    – Update – Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 60 minutes or as soon as more information becomes available. Sep 22, 2024 – 20:26 EDT
    – Update – Our engineers are continuing to work towards a fix for this performance issue. At this time, clients may still see slowness while accessing the application. We will provide another update within 30 minutes or as soon as more information becomes available. Sep 22, 2024 – 19:42 EDT
    – Identified – Several of the affected systems have recovered and work continues with the remaining environments that are still experiencing performance degradation. Sep 22, 2024 – 19:09 EDT
    – Investigating – A sub-set of systems in the US East region are facing performance issues. Our teams are currently investigating this. Sep 22, 2024 – 18:40 EDT
    – Components affected: Degraded Performance Americas – Learn – SaaS (US)
Next Update: 11:00pm Incident Discovery Time: 05:27pm on 09/22/2024 Services Impacted: Learning Management Systems

Description of Impact

Multiple reports have come in from students and professors regarding issues accessing assignments across all courses in Questrom. This issue is impacting their ability to complete and manage coursework.

Current Status

    From: https://status.blackboard.com/
    Update – Our engineers are continuing to work towards a fix for this performance issue. At this time, clients may still see slowness while accessing the application. We will provide another update within 30 minutes or as soon as more information becomes available. Sep 22, 2024 – 19:42 EDT
    Identified – Several of the affected systems have recovered and work continues with the remaining environments that are still experiencing performance degradation. Sep 22, 2024 – 19:09 EDT
    Investigating – A sub-set of systems in the US East region are facing performance issues. Our teams are currently investigating this. Sep 22, 2024 – 18:40 EDT
    Components affected: Degraded Performance Americas – Learn – SaaS (US)
Next Update: 09:00 p.m. Incident Discovery Time: 05:27pm on 09/22/2024 Services Impacted: Learning Management Systems

Description of Impact

Multiple reports have come in from students and professors regarding issues accessing assignments across all courses in Questrom. This issue is impacting their ability to complete and manage coursework.

Current Status

From: https://status.blackboard.com/
    Product Learn – Performance issue – US East region
  1. Incident status: Identified Several of the affected systems have recovered and work continues with the remaining environments that are still experiencing performance degradation.
    Time posted Sep 22, 19:09 EDT
Incident Discovery Time: 05:27pm on 09/22/2024 Services Impacted: Learning Management Systems, BU Blackboard Learn site

Description of Impact

Multiple reports have come in from students and professors regarding issues accessing assignments across all courses in Questrom. This issue is impacting their ability to complete and manage coursework.

Current Status

From: https://status.blackboard.com/ Product Learn – Performance issue – US East region Investigating – A sub-set of systems in the US East region are facing performance issues. Our teams are currently investigating this. Sep 22, 2024 – 18:40 EDT