Incident Discovery Time: 12:41pm on 09/18/2024 Time of Resolution: 01:00pm on 09/27/2024 Services Impacted: Email & Calendaring

Description of Impact

We are getting reports of inbound delivery delays from The Internet to BU addresses.

Incident Description and Resolution

We’ve implemented changes to improve load balancing for outbound emails across our mail relay infrastructure. However, there may still be some capacity limitations for inbound emails. Our team is actively working with the service provider to enhance capacity and ensure smooth email delivery moving forward. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:20pm on 09/18/2024 Services Impacted: Email & Calendaring

Description of Impact

Inbound Email Delivery Delays to BU.edu Addresses

Current Status

The TEC teams are still actively working on resolving the inbound email delivery delays affecting BU.edu addresses. Next Update: 06:00pm

Previous Update

Incident Discovery Time: 12:20pm on 09/18/2024 Services Impacted: Email & Calendaring

Description of Impact

We are currently experiencing delays in the delivery of inbound emails from the internet to BU.edu addresses.

Current Status

TEC teams have identified the issue and are currently investigating. Next Update: 01:30pm