Incident Discovery Time: 09:26am on 12/16/2023
Time of Resolution: 11:25am on 12/16/2023
Services Impacted: Identity & Access Management (IAM)

Description of Impact

MyBUIdentity is currently experiencing a service disruption; clients attempting to access the page will encounter the error: “Your IP is not authorized to load this page.”

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:26am on 12/16/2023

Services Impacted: Identity & Access Management (IAM)

Description of Impact

MyBUIdentity is currently experiencing a service disruption; clients attempting to access the page will encounter the error: “Your IP is not authorized to load this page.”

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

During this time it is not possible to update email forwarding, update directory information, or change a known password. Forgotten passwords, account unlocks, and account claims are still available via MyBUAccount.

Next Update: Upon Resolution