Incident Discovery Time: 07:27pm on 05/23/2023
Time of Resolution: 01:32pm on 05/24/2023

Services Impacted: Email & Calendaring

Description of Impact

There were client reports of an error message being generated shortly after the sending of some mail via BU’s Office365 environment. The error message stated: “Delivery is delayed to these recipients or groups”.

Incident Description and Resolution

IS&T teams have resolved the incident by backing out a recent configuration update.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:27pm on 05/23/2023

Services Impacted: Email & Calendaring

Description of Impact

There are client reports of an error message being generated shortly after the sending of some mail via BU’s Office365 environment. The error message states: “Delivery is delayed to these recipients or groups”.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Based on our current assessment, mail is continuing to deliver as intended, however delivery times may be throttled. This does not appear to impact all Office365 email as based on the number of reports, it appears to be a small subset of the overall messages being sent throughout the University.

Next Update: Upon Resolution