Update – ServiceNow is available. Emails sent to ithelp@bu.edu will be properly routed. Some functionality may not be available until Monday.

Please be advised that our ticketing system ServiceNow will be unavailable starting 11pm on Friday, February 17 and will be back up Saturday, February 18. The ServiceNow website as well as emails to ithelp@bu.edu will not be available during that time. To report a major outage, please call 617-353-HELP(4357).

We apologize for any inconvenience this may cause.