Incident Discovery Time: 01:17pm on 08/24/2022 Time of Resolution: 02:29pm on 08/24/2022 Services Impacted: Websites

Description of Impact

The BUMC website was unreachable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a DNS change. https://www.bumc.bu.edu is now working. (The shortcut, “bumc.bu.edu” is not working but the reason for that is unrelated to this P1 outage – we need to set up a website certificate for that are pursuing that in a separate ticket. ) If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:17pm on 08/24/2022 Services Impacted: Websites

Description of Impact

The BUMC.BU.edu is unreachable.

Current Status

A recent DNS change has caused an issue.

Additional Information

The IS&T Network Engineers are working on this now. Next Update: 02:40pm