Monday, May 9th, 2022
Incident Discovery Time: 02:50pm on 05/09/2022
Time of Resolution: 08:13pm on 05/09/2022
Services Impacted: Sonia (Field Placement Clinical Management)
Description of Impact
The Sonia Clinicial database that is used by SSW and Wheelock was unavailable.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be a recent update to the software.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 02:50pm on 05/09/2022
Services Impacted: Sonia (Field Placement Clinical Management)
Description of Impact
Clients are reporting that they are unable to log into Sonia.
Current Status
IS&T teams are working with the vendor in Australia and due to the time difference, this may not be resolved until tomorrow.
Next Update: Upon completion or Tuesday morning.
Previous Update
Incident Discovery Time: 02:50pm on 05/09/2022
Services Impacted: Database Administration, Sonia (Field Placement Clinical Management)
Description of Impact
Clients are reporting that they are unable to log into Sonia.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 04:30pm
