Incident Discovery Time: 03:35pm on 02/10/2021 Time of Resolution: 03:50pm on 02/10/2021 Services Impacted: Instructional Video Services

Description of Impact

My Media (Kaltura) was unavailable. Full service has been restored.

Incident Description and Resolution

The vendor has resolved the incident.

Additional Information

Root cause has been identified by the vendor and they working with their service provider, who is investigating increased connectivity issues for Network Load Balancers within AWS Zones. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:35pm on 02/10/2021 Services Impacted: Instructional Video Services

Description of Impact

My Media (Kaltura) is unavailable.

Current Status

The vendor is working on the issue. Next Update: 04:30pm