Incident Discovery Time: 08:11am on 01/22/2021 Time of Resolution: 07:30pm on 01/22/2021 Services Impacted: Housing

Description of Impact

Star Rez, the vendor behind the BU housing portal, had a widespread outage involving multiple universities. This affected the incoming student check in process on Friday, as both staff and students had intermittent access to the housing portal all day. Approximately 1,000 students arrived yesterday. The housing office was able to check them in using manual processes.

Incident Description and Resolution

The vendor resolved this issue. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:24am on 01/22/2021 Services Impacted: Housing

Description of Impact

Star Rez, the vendor behind the BU housing portal, is having a widespread outage involving multiple universities. This affected the incoming student check in process.

Current Status

The vendor is working on this issue. The BU Housing office heard from the vendor that this problem may be already resolved. We will confirm this tomorrow.
Next Update: 9:00am or upon resolution  

Incident Discovery Time: 08:24am on 01/22/2021 Services Impacted: Housing

Description of Impact

Star Rez, the vendor behind the BU housing portal, is having a widespread outage involving multiple universities. This is affecting the incoming student check in process.

Current Status

The vendor is working on this issue. The BU Housing office heard from the vendor that this problem is about to be resolved. We will update here when it is.
Next Update: 8:00pm  

—-Previous Update—

Incident Discovery Time: 08:24am on 01/22/2021 Services Impacted: Housing

Description of Impact

Star Rez, the vendor behind the BU housing portal, is having a widespread outage involving multiple universities. This is affecting the incoming student check in process.

Current Status

The vendor is working on this issue. The BU Housing office confirmed that there are still intermittent issues with logging on.
Next Update: 2:30pm  

—-Previous Update—

Incident Discovery Time: 08:24am on 01/22/2021 Services Impacted: Housing

Description of Impact

Star Rez, the vendor behind the BU housing portal, is having a widespread outage involving multiple universities. This is affecting the incoming student check in process.

Current Status

The vendor is working on this issue. The problems are intermittent.
Next Update: 12:30pm  

—-Previous Update—

Incident Discovery Time: 08:24am on 01/22/2021 Services Impacted: Housing

Description of Impact

Star Rez, the vendor behind the BU housing portal, is having a widespread outage involving multiple universities. This is affecting the incoming student check in process.

Current Status

The vendor is working on this issue. The situation has improved from this morning, with some clients now able to log on.

Additional Information

The CGL door swipe system is unaffected, students are able to access their dorms. Next Update: 11:15am   —-Previous Update— Incident Discovery Time: 08:24am on 01/22/2021 Services Impacted: Housing

Description of Impact

StarRez is down, which is affecting the incoming student check in process.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

The CGL door swipe system is unaffected, students are able to access their dorms. Next Update: 10:00am