Incident Discovery Time: 11:37am on 09/10/2020
Time of Resolution: 05:10pm on 09/10/2020
Services Impacted:

Description of Impact

Clients of Pronto via the Web were experiencing a variety of error messages and time outs.

Incident Description and Resolution

The vendor has resolved the issue — Pronto is now responsive both via web interface, and through their mobile apps.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:37am on 09/10/2020

Services Impacted: Pronto

Description of Impact

Clients of Pronto via the Web are experiencing a variety of error messages and time outs.

Current Status

The vendor is aware of the issues and is deploying fixes in an effort to resolve these issues.

Additional Information

Currently, clients should be able to access all of their groups via the Pronto: Team Communication mobile app for Android and iOS.

Next Update: Upon Resolution