Incident Discovery Time: 05:36pm on 08/10/2020
Time of Resolution: 06:40pm on 08/10/2020
Services Impacted: Teaching & Learning Technologies

Description of Impact

Clients were unable to access Blackboard Learn and encountered a ‘502 Bad Gateway’ error message after login.

Incident Description and Resolution

The vendor has resolved the incident, which impacted multiple Blackboard Learn environments hosted in the East Coast data center.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 05:36pm on 08/10/2020

Services Impacted: Teaching & Learning Technologies

Description of Impact

Clients are currently unable to access Blackboard Learn and upon successful login are encountering a ‘502 Bad Gateway’ error message.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. The vendor has been notified.

Additional Information

There are no current workarounds for this issue.

Next Update: 06:54pm