Incident Discovery Time: 09:30pm on 03/30/2020 Services Impacted: Instructional Video Services

Description of Impact

MyMedia (Kaltura) is experiencing an intermittent service disruption across its services. Clients attempting to access https://mymedia.bu.edu may experience issues accessing the service. Videos integrated through Blackboard Learn course sites through MyMedia are also unavailable.

Current Status

The vendor is currently investigating the issue. IS&T will continue to monitor their progress.

Additional Information

There are no current workarounds for this outage. Next Update: upon resolution