Resolved: Common Lab thin clients offline
Wednesday, June 19th, 2019
Incident Discovery Time: 11:35am on 06/19/2019
Time of Resolution: 12:31pm on 06/19/2019
Services Impacted: Wired Network
Description of Impact
Common lab VDI clients were offline. Normal service has been restored.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be an issue with a configuration during a change window.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 11:35am on 06/19/2019
Services Impacted: Network Services
Description of Impact
All common lab VDI clients are currently offline and receiving internal (169.x.x.x) IP addresses.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
There are no current workarounds for the issue; Desktop Engineering and Network Operations have been alerted.
Next Update: 12:52pm