Incident Discovery Time: 05:10pm on 04/25/2019 Time of Resolution: 06:15pm on 04/25/2019 Services Impacted: Learning Management Systems – Blackboard Learn

Description of Impact

Clients were seeing the following error message when attempting to access Blackboard Learn; Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY For reference, the Error ID is c100daa7-6405-4c64-bcce-75b8b7436f26. Full service has been restored.

Incident Description and Resolution

The vendor (Blackboard) has resolved the incident. Clients may need to clear their web browser cache prior to regaining access.

Additional Information

The cause of this incident was determined to be an issue with authentication servers within the vendor’s environment.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 05:10pm on 04/25/2019 Services Impacted: Learning Management Systems – Blackboard Learn

Description of Impact

Clients are seeing the following error message when attempting to access Blackboard Learn; Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY For reference, the Error ID is c100daa7-6405-4c64-bcce-75b8b7436f26.

Current Status

The vendor has identified the issue on their end and is working on implementing a fix.

Additional Information

The issue appears to be intermittent. Trying a new web browser, an incognito window or clearing the browser cache may allow clients to regain access.

Next Update: 07:15pm

Previous Update

Incident Discovery Time: 05:10pm on 04/25/2019 Services Impacted: Learning Management Systems – Blackboard Learn

Description of Impact

Clients are seeing the following error message when attempting to access Blackboard Learn;
Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY For reference, the Error ID is c100daa7-6405-4c64-bcce-75b8b7436f26.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 06:15pm