Resolved: Duo Two-Factor Authentication Latency Issues

Thursday, January 10th, 2019

Posted in BUworks, General News, Incidents

Incident Discovery Time: 04:21pm on 01/10/2019 Time of Resolution: 05:26pm on 01/10/2019 Services Impacted: Duo Two-Factor Authentication

Description of Impact

There was an issue with extended delays to no response when requesting authentication from Duo on sites like BUworks. Full service has been restored.

Incident Description and Resolution

Duo Security has resolved the issue and will continue to monitor the situation.

Additional Information

The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 04:21pm on 01/10/2019 Services Impacted: Duo Two-Factor Authentication

Description of Impact

Duo Security is currently investigating an ongoing issue causing authentication latency. There is an extended delay to no response when requesting authentication from Duo on sites like BUworks.

Current Status

The vendor is aware of the issue and is investigating. Next Update: 05:30pm