Resolved: Authentication issues are preventing people from being able to access Blackboard Learn
Sunday, June 4th, 2017
Incident Discovery Time: 12:00pm on 06/04/2017
Time of Resolution: 05:01pm on 06/04/2017
Services Impacted: Blackboard Learn
Description of Impact
Authentication issues were preventing people from being able to access Blackboard Learn. Blackboard (the vendor) confirmed that the issue was on their side affecting multiple institutions. The vendor has fully restored services.Incident Description and Resolution
The vendor has resolved the incident.Additional Information
The cause of this incident is under investigation by the vendor. Clients may need to clear their browser cache per the instructions at https://www.bu.edu/tech/support/browsers/clear-cache/ before attempting to access to Blackboard Learn. If you continue to have issues, please contact the IT Help Center.Previous Update
Incident Discovery Time: 12:00pm on 06/04/2017 Services Impacted: Blackboard LearnDescription of Impact
Authentication issues are preventing people from being able to access Blackboard Learn.Current Status
Blackboard (the vendor) has confirmed that the issue is on their side affecting multiple institutions. Their teams are working on this now and will continue to provide Boston University with updates on their progress.Additional Information
IS&T will continue to post updates on www.bu.edu/tech/ until the issue has been resolved.
Next Update: 05:00pmPrevious Update
Incident Discovery Time: 12:00pm on 06/04/2017 Services Impacted: Blackboard LearnDescription of Impact
Authentication issues are preventing people from being able to access Blackboard Learn.Current Status
Blackboard (the vendor) has confirmed that the issue is on their side affecting multiple institutions. Their teams are working on this now and will continue to provide Boston University with updates on their progress.Additional Information
IS&T will continue to post updates on www.bu.edu/tech/ until the issue has been resolved.
Next Update: 04:00pmPrevious Update
Incident Discovery Time: 12:00pm on 06/04/2017 Services Impacted: Blackboard LearnDescription of Impact
Authentication issues are preventing people from being able to access Blackboard Learn.Current Status
Blackboard (the vendor) has confirmed that the issue is on their side affecting multiple institutions. Their teams are working on this now and will continue to provide Boston University with updates on their progress.Additional Information
IS&T will continue to post updates on www.bu.edu/tech/ until the issue has been resolved.
Next Update: 03:00pm