Incident Discovery Time: 06:00am on 12/16/2016 Time of Resolution: 05:00pm on 12/19/2016 Services Impacted: Other – see description

Description of Impact

Some clients received the following error message when trying to log into Lync 2011 on a Mac: “Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the Internet.”

Incident Description and Resolution

The incident is now resolved. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:40am on 12/16/2016 Services Impacted: Other – see description

Description of Impact

Some clients receive the following error message when trying to log into Lync 2011 on a Mac: “Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the Internet.”

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

The current workaround is to install the Mac version of Skype for Business. Next Update: Upon resolution