Incident Discovery Time: 07:55am on 02/08/2016 Time of Resolution: 10:57am on 02/08/2016 Services Impacted: Blackboard Learn

Description of Impact

Blackboard Learn access was intermittent. Some clients were seeing an error message (shibsp::ListenerException) when attempting to log in. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:55am on 02/08/2016 Services Impacted: Blackboard Learn

Description of Impact

Blackboard Learn access is intermittent. Some clients will see an error message (shibsp::ListenerException) when attempting to log in.

Current Status

IS&T teams continue to work with the vendor on this issue.

Additional Information

Currently, closing all open web browses, opening up a new browser, clearing the browser cache per the instructions at https://www.bu.edu/tech/support/browsers/clear-cache/ and trying again is working for some people.

Next Update: 11:30am

Previous Update

Incident Discovery Time: 07:55am on 02/08/2016 Services Impacted: Blackboard Learn

Description of Impact

Blackboard Learn access is intermittent. Some clients will see an error message (shibsp::ListenerException) when attempting to log in.

Current Status

IS&T teams have not yet identified the cause of the incident, but are working with the vendor.

Additional Information

Currently, closing all open web browses, opening up a new browser, clearing the browser cache per the instructions at https://www.bu.edu/tech/support/browsers/clear-cache/ and trying again is working for some people.

Next Update: 10:30am